Castle Office 2024 Statutory Holidays

Family Day	Monday, February 19th
Good Friday	Friday, March 29th
Victoria Day	Monday, May 20nd
Canada Day	Monday, July 1st
Civic Holiday	Monday, August 5th
Labour Day	Monday, September 2nd
Thanksgiving Day	Monday, October 14th
Christmas Day	Wednesday, December 25th
Boxing Day	Thursday, December 26th
New Year’s Day	Wednesday, January 1st, 2024

The office will also be closed:

Tuesday, December 24th at noon - Christmas Eve Day
Tuesday, December 31st at noon - New Year's Eve Day

Employee Handbook & Policies

• Absent / Vacation Form
• COVID-19 Health and Safety Policy
• Castle Employee Handbook UPDATED Dec 27/2023
• CastleWear Clothing Catalogue
• Travel Policies
• Castle Accessible Customer Service Policy
• Ontario Health & Safety Act
• Ontario Employment Standards - Poster: What You Need To Know   (French Version)   Other languages
• Ontario Employment Standards - Full Text

Employee Benefit Plan

• HCSA Claim Process


• If you have selected the Enhanced Health and/or Dental benefit and want to use your HCSA to be reimbursed for your out-of-pocket premium costs, please remember that for now, this must be submitted using a paper claim. Above is the claim form you will need to use – please print and complete as follows:
  • In the top, right-hand corner, select Health Care Spending Account only
  • Complete Part 1 – Plan Member Information
  • In Part 6 – Medical Expenses, simply indicate the dollar amount you are claiming in the white space (as a reminder, you can submit a claim for reimbursement of your health and dental premium costs as often as you’d like, but we’d recommend doing this on either a quarterly or annual basis)
  • Complete Part 8 – Confirmation, Authorization and Signature
  You would then mail the claim form to Great-West Life (now Canada Life) at the address indicated in Part 9 – Submitting Your Claim. Please be sure to include either a copy of your pay stub, or a copy of a letter that I will be delivering to each of you who have selected the enhanced benefit plans, confirming your premium contribution to the health and dental benefit, each time you submit a claim for reimbursement of your premiums. Should you have any questions, please contact Great-West Life (now Canada Life) at their dedicated HCSA service line – 1-877-883-7072.


• Group Benefit Plan (Full Time)
• Group Benefit Plan (Contract/Part Time)
• Short Term Disability - Corporate Policy
• New Address for Great West Life


• This form can be used both for our regular plan and the HSCA plan for reimbursement of healthcare costs.
  Health Care Spending Account Form for Healthcare Reimbursement


• This form can be used both for our regular plan and the HSCA plan for reimbursement of dental costs. Attach the dental claim form provided by your dentist and do not complete Part 1 and 2.
  Health Care Spending Account Form for Dental Reimbursement

The following "how to" video series were designed to showcase the accessibility and features of our employee benefit plan services with Great West Life.

• How to sign up for GroupNet for Plan Members and direct deposit video
• How to submit an online claim video
• How to review your benefits and claims history video
• GroupNet Mobile

Training

Microsoft currently provides some training on-line for their Office products.   Click on the corresponding icon on the left to start training.   For Outlook Tips & Tricks, click here.


Need to get access to your e-mail remotely or at home? Just go to:
https://outlook.office365.com/

Staff Announcements

Work from Home (WFH) Calendar

• January - December 2024 WFH Calendar
• November 2023 WFH Calendar Revised
• April - December 2023 WFH Calendar
• March 2023 WFH Calendar
• February 2023 WFH Calendar
• January 2023 WFH Calendar
• December 2022 WFH Calendar